Terms of Use

These terms form an agreement between OnDen and the organisation on whose behalf you use the service. By accepting them you confirm you are authorised to bind that organisation. OnDen is provided for business use only and is not intended for consumers or for personal, household use. The supplier entity and registered address are the legal entity details shown on the applicable Order, invoice or receipt.

OnDen provides a workspace for analysing complex B2B opportunities: customer and market context, opportunity discovery, value case development, buying-group mapping, a deal readiness diagnostic, and generated documents. We improve and change the service continuously; features may be added, altered or withdrawn. We aim for high availability but do not commit to an uptime level unless an Enterprise Order says otherwise.

Subscriptions are per named user and must not be shared. You are responsible for keeping credentials secure and for all activity under your accounts, and for notifying us promptly of suspected unauthorised access.

• Only enter customer, stakeholder and commercial information you are permitted to process.
• Do not enter special-category personal data, payment card data, credentials or otherwise regulated material.
• Do not attempt to access another account's data, circumvent access controls, or probe or test the service for vulnerabilities without written invitation.
• Do not reverse engineer, decompile, scrape, or attempt to derive source code or model behaviour, except where such restriction is prohibited by law.
• Do not overload the service with automated traffic, resell it, or use it to build or train a competing product or service.

As between the parties, you own the information you submit to OnDen. You grant OnDen a limited, non-exclusive licence to host, process, transmit and display that information for the purpose of providing, securing and supporting the service, and as otherwise permitted by the privacy notice. You are responsible for having the rights and lawful basis needed to submit it.

Each party will protect the other's non-public information disclosed in connection with the service, use it only for the purposes of this agreement, and disclose it only to personnel and contractors bound by equivalent obligations or where required by law.

Personal information is handled as described in the privacy notice. Our current technical and organisational measures are described on the security and data handling page. OnDen makes no certification, data-residency or formal compliance claims beyond what is stated there.

OnDen produces analysis, hypotheses, questions and documents using AI models. Output can be incomplete, out of date or wrong. Items derived from inference are labeled as such and must not be treated as verified customer fact; you are responsible for validating them before relying on them, and for all commercial decisions, claims and materials you share externally.

The OnDen Deal Readiness score is a diagnostic of evidence and pursuit quality. It is not a win probability, forecast, revenue prediction or assurance of any outcome.

Nothing in the service is legal, financial, tax or other professional advice.

OnDen and its licensors retain all rights in the service, its software, models, prompts, methodologies, templates and branding. No rights are granted other than the limited right to use the service under these terms.

The service uses third-party infrastructure, AI model providers and data sources. Their availability and output are outside our control, and their own terms may apply to material they provide. We are not responsible for third-party content or for the accuracy of externally sourced information.

If you send us suggestions, feature requests or feedback, you grant OnDen a perpetual, worldwide, royalty-free licence to use them without restriction or obligation to you.

• OnDen Pro is US$89 per named user per month, or US$828 per named user per year paid upfront.
• Subscriptions renew automatically for successive periods until cancelled.
• You may cancel at any time; cancellation takes effect at the end of the paid period and access continues until then.
• Fees exclude applicable taxes, duties and withholdings, which are payable by you unless we are required to collect them.
• If a payment fails, Stripe retries the charge and we may suspend or downgrade access until payment succeeds.
• Fees are non-refundable except where required by law or expressly agreed in a written Order.
• The first guest deal analysis is free and requires no card; it is not a paid subscription and carries no service commitments.
• Price changes apply from the next renewal following reasonable advance notice.

Invoices, receipts and payment confirmations are issued by our payment processor, Stripe, and are available through the billing portal linked from your account.

Enterprise customers may contract under a signed Order Form or custom agreement. Where its terms conflict with these terms, the Order Form or custom agreement prevails for that customer, followed by these terms, followed by any other documentation.

To the maximum extent permitted by law, the service is provided “as is” and “as available”, and OnDen disclaims all implied warranties including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the service will be uninterrupted, error-free or that output will be accurate or complete.

To the maximum extent permitted by law, neither party is liable for indirect, consequential, special or incidental loss, or for loss of revenue, profits, opportunities, goodwill or anticipated savings.

OnDen's total aggregate liability arising out of or in connection with the service is limited to the fees paid or payable by you for the service in the twelve months preceding the event giving rise to the claim. Where you use only free functionality, that cap is US$100.

You may stop using the service and delete your data at any time using “Delete my data” in the workspace sidebar. We may suspend or terminate access for breach of these terms, non-payment, or where required by law or to protect the service or other customers. On termination, your right to use the service ends and data is handled as described in the privacy notice.

You confirm you are not subject to applicable sanctions, are not located in an embargoed jurisdiction, and will comply with applicable export control, anti-bribery and anti-corruption laws when using the service.

We give notices by email to the address on your account or by posting them in the service or on this site. You give notices to us through the support channel in the workspace or by replying to the billing contact shown on your invoice.

These terms are governed by the laws of New Zealand and the parties submit to the non-exclusive jurisdiction of the New Zealand courts, unless an Enterprise Order Form specifies otherwise.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, warranty or right that cannot lawfully be excluded, including under the New Zealand Consumer Guarantees Act or Fair Trading Act where they apply. Where such a right applies, our liability is limited to the extent permitted by that law.

You may not assign this agreement without our written consent; we may assign it to an affiliate or in connection with a merger or sale of assets. If a provision is unenforceable, the rest remains in force. A failure to enforce a right is not a waiver of it. These terms, together with any applicable Order Form and the privacy notice, are the entire agreement between the parties for the service.

Version 2026-08-26, effective 26 August 2026. This page can be printed or saved as a PDF from your browser for your records; the version and link are also recorded against each order.